Our promise
We want you to love your neemveda neem sticks. If something isn't right with your order, please tell us and we'll do our best to make it right.
Damaged, defective or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within [PLACEHOLDER] 48 hours of delivery with your order number and a photo of the product and packaging. We'll send a replacement or issue a full refund.
Opened products
As neem sticks are a personal oral-care product, we're unable to accept returns of opened packs for hygiene reasons.
Cancellations
You can cancel your order free of charge before it is dispatched. Message us on WhatsApp or email neemveda0@gmail.com as soon as possible.
Refund timelines
Approved refunds are made to your original payment method within [PLACEHOLDER] 5–7 working days. UPI refunds are often quicker. For Cash on Delivery orders, we'll refund to your UPI ID or bank account.